Your staff is Awesome!!! Very exceptional Customer service!! The only thing that wasn't good was the room. We stayed on the third floor. The room smelled musty and like a dog. There was dog hair on the carpet and up the side of the wall. Your staff was so gracious and helped solve the problem immediately. They brought in an air freshener and aired out the room while we were gone for the day. When we returned that night the room smelt better but the smell is still there. My suggestion would be to take out the carpet and leave the hardwood floor, that way smells don't get trapped in by carpet. Thank you.
Mary
октябрь 2024 г.
Front desk staff were friendly and welcoming and the room was clean and comfortable. The personal care products were very nice! Breakfast was more than adequate for a quite reasonably-priced stay.
Patricia
ноябрь 2024 г.
The remodeled rooms are amazing. The beds are so comfortable and everything was spotless! Liz at the front desk when I checked it was very pleasant and very helpful. If I need to stay again someday I definitely will. There aren’t very many hotels that I would recommend in Hemet California, but this is one for sure!
Susan
апрель 2024 г.
First, we were so cheerful greeted by the front desk person, Aalieyah. That really sets a nice tone for the stay. She is a real asset to the Best Western Plus Diamond Valley Inn. She had the same pleasant demeanor at check out. The rooms were very clean and the house keeping staff was efficient and friendly. We were coming for the funeral of a dear friend . We used to live in Hemet. We plan to return to Hemet this summer to help the son of our dear friend go through her music library and we will definitely stay again.
Margie
март 2024 г.
Loved the bathtub with jets! Breakfast was excellent! Heard very little from other rooms. My husband and I were celebrating our 41st anniversary, and we enjoyed ourselves.
Debbie
декабрь 2024 г.
Comfortable and clean perfectly located to the facilities we were visiting. Plenty of eateries close by. Staff was cheery and helpful. Exceptionally clean facility with a great bathroom amenities. Will stay here again.
Dan
июль 2024 г.
Staff was very nice.. room was ready and clean when I arrived
Hickerson
январь 2025 г.
the hotel was great. We loved the specialty coffee machine and each had several great coffees every day, The beds were comfortable and the hotel was clean and well maintained, It is close to shopping and restaurants. I would highly recommend it,
Sandra
апрель 2023 г.
The breakfast was good! The cleaning service was outstanding!
Carlos
октябрь 2024 г.
Everything I loved an enjoyed. Beautiful property inside. Staff was amazing and tentative. Friendly and helpful!
Cuttz
октябрь 2024 г.